A few months ago, I called Sierra Design for advice on re-waterproofing my Sierra Design Light Year ultralight backpacking tent. While on the phone, I mentioned that I also had a Sierra Design Tent Meteor Light with a fly that was sticking together after being folded up for any period of time.
Customer Service Rep Brandon McMullen asked me to send a video demonstrating the problem. I followed up with a short iPhone video and he quickly determined the problem was a covered by warranty.
I was honest with Brandon that the tent was 15 years old. He said, the “sticky” fly was a defect and said he would send me a replacement tent. The only catch was I had to cut up the other tent with the sticky fly and email the picture.
It was painful to cut up my Meteor Light, a good friend for many years in the backcountry. However, ss promised, within a few days I had a replacement, a Lightning 2 FL that was lighter and light years ahead technologically.
I love my new tent, but I also love Sierra Design, a company which not only makes great tents and other backpacking equipment, but also stands behind it’s products. Customer service is just first rate.
Here’s a look at the Lightning 2 FL:
Be light. Be safe. Be one with the pack.