Sierra Design Gives You Great Tents and Great Customer Service

A few months ago, I called Sierra Design for advice on re-waterproofing my Sierra Design Light Year ultralight backpacking tent. While on the phone, I mentioned that I also had a Sierra Design Tent Meteor Light with a fly that was sticking together after being folded up for any period of time.

Customer Service Rep Brandon McMullen asked me to send a video demonstrating the problem. I followed up with a short iPhone video and he quickly determined the problem was a covered by warranty.

I was honest with Brandon that the tent was 15 years old. He said, the “sticky” fly was a defect and said he would send me a replacement tent. The only catch was I had to cut up the other tent with the sticky fly and email the picture.

Sierra Design Meteor LightIt was painful to cut up my Meteor Light, a good friend for many years in the backcountry. However, ss promised, within a few days I had a replacement, a Lightning 2 FL that was lighter and light years ahead technologically.

I love my new tent, but I also love Sierra Design, a company which not only makes great tents and other backpacking equipment, but also stands behind it’s products. Customer service is just first rate.

Here’s a look at the Lightning 2 FL:

Be light. Be safe. Be one with the pack.

One thought on “Sierra Design Gives You Great Tents and Great Customer Service

  1. Same thing just happened to me. Broke my heart to shred me tent 🙂 Did they offer you a new tent or a credit to spend on their tents?

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